Welcome to GVG-MALL. We strive to provide high-quality digital products and exceptional customer service. Please carefully review our Refund and Returns Policy to ensure a transparent and hassle-free experience.

1. General Refund Policy

Eligibility:
Since our products consist of digital keys, codes, and software licenses, refunds are only applicable when the product has not been redeemed, activated, or used. Once a code has been delivered, accessed, or redeemed, it is not eligible for a refund.

Faulty Product Guarantee:
If a product key does not work or you encounter any activation issues, we will verify your claim and provide an immediate replacement at no additional cost.

Timeframe:
Refund requests must be submitted within 7 days from the date of purchase.

Proof of Purchase:
You must provide a valid proof of purchase (order number, email confirmation, or transaction details) for all refund requests.

2. Refund Process

Initiating a Refund:
To request a refund, please contact our customer support team via live chat or email at [Insert Support Email].

Evaluation:
Once we receive your request, our team will review your order, verify the product status, and confirm whether it meets our refund eligibility requirements.

Approval & Processing:
Approved refunds will be processed within 5–7 business days and issued to the original payment method used during checkout.

3. Non-Refundable Items

The following products or conditions are not eligible for refunds:

  • Codes that have already been redeemed, activated, or used
  • Delivered digital items, due to the irreversible nature of digital transactions
  • Downloaded software or activation keys that have been accessed or revealed
  • Purchases made outside the refund request window

4. Exchanges

Defective or Invalid Codes:
If you receive a non-functional, invalid, or incorrect product key, contact us immediately. After verification, we will issue a replacement code at no extra charge.

Incorrect Purchases:
If you purchased the wrong product by mistake, notify us within 24 hours. We may assist you with an exchange for the correct item, subject to product availability and eligibility.

5. Customer Support

Our dedicated team is here to assist you with any questions, concerns, or product issues.

  • Live Chat: Available directly on our website for immediate support.
  • Email Support: For refund or exchange requests, contact us at:
    admin@gvg-mall.com

Our Commitment

At GVG-MALL, customer satisfaction is our top priority. We are committed to resolving any issues quickly and professionally to ensure a smooth and secure shopping experience.

Thank you for choosing GVG-MALL for your digital gaming needs.