INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is a digital key?

A digital key (also known as an activation code or CD key) is a unique alphanumeric code used to activate a digital product, such as a game, software license, or subscription on authorized platforms like Steam, Origin, Battle.net, Xbox, PlayStation, or Windows

How will I receive my digital key?

Your key will be delivered instantly to your email and/or made available in your customer account dashboard after successful payment verification. (Delivery is typically instant or within a reasonable timeframe, depending on system verification and payment clearance.) No physical product will be shipped.

Can I use a key purchased from your store in any country?

Some keys are region-locked due to publisher restrictions. Always check the region compatibility listed on the product page before purchasing. Using a key outside its allowed region may prevent activation.

What should I do if my key doesn’t work?

If a key fails to activate, contact our support team immediately. We will verify the issue and provide a working replacement key once confirmed. We do not provide refunds for redeemed, activated, or exposed keys.

Can I get a refund after receiving my key?

Due to the irreversible nature of digital codes, once a key has been delivered or revealed, it cannot be refunded. Refunds are only possible if the product has not been accessed and meets our refund policy conditions.

Why is my order under verification review?

For security purposes, some orders may require manual review to prevent fraud. This is a temporary process and will not delay your order for long. Once verified, delivery is instant.

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