Welcome to GVG-MALL (referred to as “we”, “us”, “our”, or “GVG-MALL”). We value the privacy and security of our users and customers. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit or make a purchase on our website. By using our site or services, you accept the practices described in this Privacy Policy.

2. Information We Collect

a. Information You Provide Directly

We may collect the following information when you voluntarily provide it:

  • Contact information: name, email address, phone number, shipping/billing address.
  • Account information: login credentials (username/password), account registration details, purchase history, wishlist items, cart contents.
  • Payment information: payment method details, billing information — either directly or via third-party payment processors (as applicable).
  • Other optional information: customer support communications, feedback, correspondence, or other information you voluntarily provide.

b. Information Collected Automatically

When you visit our website, we automatically collect certain information:

  • Device and usage data: IP address, device type, browser type and version, operating system, time zone, pages visited, time spent, referral/exit pages, and other browsing behavior. Jumpseller+1
  • Cookies and tracking technologies: cookies, web beacons, and similar technologies to enhance site performance, remember user preferences, and analyze user behavior. Cookiebot+1

3. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

  • Processing and fulfilling orders, including payment, shipping, and order tracking.
  • Creating and managing user accounts, wishlists, carts, and customer preferences.
  • Improving and optimizing our website, products, and user experience (e.g., analytics, personalization, recommendations).
  • Communicating with you — for account updates, order confirmations, customer support, marketing, newsletters, and promotional offers (where you have consented).
  • Preventing fraud, ensuring security, and protecting our website and users.
  • Compliance with legal obligations and record-keeping requirements.

4. Sharing & Disclosure of Information

We may share personal information with:

  • Service providers and third parties (e.g., payment processors, shipping carriers, analytics providers) to help perform services on our behalf (order processing, delivery, marketing, analytics). CookieYes+1
  • Legal or regulatory authorities if required (e.g., to comply with legal obligations, respond to lawful requests, protect rights, property, or safety).
  • Aggregated or anonymized data that does not identify individual users — for analysis, research, or marketing insights.

We do not sell or trade your personal information to third-party marketing companies unless we obtain your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings (e.g., language, currency, login status).
  • Provide core functionality (e.g., enabling shopping cart, login, session maintenance).
  • Understand usage patterns and improve site performance (analytics, troubleshooting, content optimization).
  • Support marketing and advertising (only when you consent, if required by applicable law).

You may choose to disable or block cookies via your browser settings. However, doing so may affect your ability to use certain features of the website (e.g., login, checkout, cart).

6. Data Security & Retention

  • We implement reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction (e.g., secure servers, encryption, access controls).
  • We retain personal information only as long as necessary for the purposes for which it was collected — e.g., to fulfill orders, maintain accounts, comply with legal obligations, or as long as you have an active account.
  • Once data is no longer required, we will securely delete or anonymize it, unless legally required to keep it.

7. Your Rights & Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access: request a copy of the personal data we hold about you.
  • Correction: update or correct inaccurate or incomplete data.
  • Deletion: request deletion of personal data (subject to legal or business constraints — e.g., keeping order history for accounting).
  • Opt-out/unsubscribe: decline or withdraw consent for marketing communications, cookies/tracking, or other non-essential data processing.
  • To object or restrict certain processing, if applicable under relevant law.

If you wish to exercise any of these rights, please contact us (see Contact section below).

8. Children’s Privacy

Our website and services are not intended for children under the age of 13 (or other age as defined by applicable law). We do not knowingly collect or solicit personal information from children under that age. If we become aware that we have collected such information, we will promptly delete it.

9. International Data Transfer

As an online store serving a global audience, we may transfer data across national borders (e.g., to servers or service providers in other countries). Where required, we will ensure appropriate safeguards (legal, technical) are in place to protect your personal data during transfer.

10. Third-Party Services & Links

Our website may include links to third-party websites, services, or content (e.g., analytics tools, payment gateways, social media, advertising). This Privacy Policy does not apply to those third-party sites. We encourage you to review their privacy policies before using them.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically (e.g., to reflect changes in practices, services, regulatory requirements). When we do, we will update the “Last updated” date above, and — where required by law — seek your consent or provide notice. Continued use of our website after changes means you accept the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:
GVG-MALL
Email: admin@gvg-mall.com